Consumers remaining upset given that Truist Financial merger produces several dilemmas

Consumers remaining upset given that Truist Financial merger produces several dilemmas

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ATLANTA – Affairs always appear certainly users in the Truist Bank. The issues is actually happening regarding the aftermath of one’s merger between Suntrust Lender and you may BB&T, and that very first sparked grievances during the February. This new merger designed Truist Bank.

Just after 11Alive’s statement this past times, additional viewers expressed its frustration over things that they had with the lending company getting days. Joe Hirsch said he made an effort to pull out a house collateral financing which have Truist but the see didn’t obvious, while the currency failed to get back to the their guarantee range. Hirsch said he invested era seeking to keep in touch with bank agencies privately as well as on the telephone. But not, he told you they are received zero performance otherwise resolution.

“I’ve not witnessed such as for example bad customer service in my existence,” Hirsch told you. “Truist try making the loss of my personal money my personal weight. They would like to make me work to rating my cash return. They shouldn’t be that way. They need to possess anyone faithful otherwise willing to know me as back and also to state ‘here’s an upgrade.'”

Hirsch has just grabbed into sidewalk outside his local Truist Bank venue, requiring answers inside the protest away from his problem. He could be and additionally escalated their complaint towards the Individual Economic Coverage Agency.

“I am actually seeking get-off Truist Financial just like the I’m sure I’m not by yourself in every the new mess and you may problems they are leading to,” the guy informed 11Alive. “Regrettably, I’ve so many bank accounts connected, it’s starting are hard.”

Consumers left annoyed because the Truist Financial merger creates numerous trouble

Elsewhere, Marquenetta Clark-Bethune told you she never ever had points on the half dozen age she banked having Suntrust.